Returns & refunds

Tell us within 24 hours

Please check your order when you receive it. Contact us within 24 hours of pickup or delivery if an item is damaged, spoiled, missing, short in weight or not what you ordered. Keep the item and, if you can, send us a photo — it speeds things up a lot.

What we will do

• Replace the item on your next order or with a separate hand-over, or
• Refund the value of the affected item, or
• Refund the full order where most of it was affected.

Items we cannot take back

For food safety reasons we cannot accept returns of fresh, chilled, frozen or opened food items unless they were faulty when handed over. Unopened packaged goods in original condition can be returned within 7 days.

Cancelled and rejected orders

If we cancel your order, or reject a payment we cannot verify, any money received is refunded in full. Because payments are made by mobile transfer, refunds are sent back to the number the payment came from.

How long refunds take

We start refunds as soon as we agree them with you, normally within 2 working days. Your mobile payment provider may take a little longer to show it.

This is starter wording provided as a helpful baseline. Please review it and adapt it to your business and local law.